Privacy Policy

Welcome to Rinofu's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our bicycle repair services website and use our services.

1. Information We Collect

1.1 Personal Information

When you use our bicycle repair services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Service Information: Details about your bicycle, repair requests, service history, and preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Account Information: Username, password, and account preferences if you create an account with us
• Communication Data: Records of correspondence when you contact us via email, phone, or other channels

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Operating system and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Rinofu uses the collected information for various purposes, including:

1. Service Provision: To provide, maintain, and improve our bicycle repair services, including scheduling appointments, processing repairs, and managing your service requests
2. Communication: To contact you regarding your repairs, service updates, appointment confirmations, and respond to your inquiries
3. Payment Processing: To process transactions and send you related information, including purchase confirmations and invoices
4. Customer Support: To provide technical support and resolve any issues you may experience
5. Marketing: To send you promotional materials, special offers, and news about our services (you can opt-out at any time)
6. Analytics: To analyze usage patterns and improve our website functionality and user experience
7. Legal Compliance: To comply with legal obligations and protect our legal rights

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Cloud storage and hosting providers
• Email and communication service providers
• Analytics and marketing platforms

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your information for certain purposes
• Data Portability: Request a copy of your information in a structured, machine-readable format
• Withdraw Consent: Withdraw your consent for data processing where consent is the legal basis

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.